Delivery and Shipping Charges 

All prices quoted are inclusive of VAT


Test Kits

UK 

FREE for all of our test kits.

Europe 

All test kits are shipped at £8.95.

Rest of the World 

We will send the test kits out with FedEx with the following charges:
USA & Middle East - £25.00 
South Africa, Australia and New Zealand - £35.00

For all other countries, please use our contact formemail: orders@invivoclinical.co.uk or call: +44 (0) 3332 41 29 97 and we will get a delivery quote from FedEx for you to confirm.

Deliveries will be made using a third party and can take up to 72 hours from dispatch. Orders received by 1pm will be dispatched the same day.

Test Kit Delivery

Supplements, Nutraceuticals and Medical Foods: 

UK 

FREE for orders over or equal to £100 with Parcelforce 48 hour delivery service.

Orders under £100.00 are charged as follows:
1st Class - £3.50
2nd Class - £2.50

If you would like your order sent quicker, or would like it tracked, we offer the following:
Parcelforce 24 hour Delivery - £6.95
Parcelforce Next Day AM-12 noon Delivery - £12.00
Parcelforce Next Day 9AM Delivery - £12.00
Parcelforce Next Day 10AM Delivery - £12.00
Parcelforce Saturday Delivery - £20.00 

Europe and Rest of the World

Orders will be on an individual basis, dependent on weight and location. Please use our contact formemail: orders@invivoclinical.co.uk or call: +44 (0) 3332 41 29 97 and we will get a delivery quote for you to confirm before you pay.

Supplements

Returns

Invivo Clinical offer a 14 day free returns policy for unused products. After 14 days, a 15% restocking fee will apply. 

Returns are only accepted if the goods are damaged on delivery, allergic reactions or a mistake on our part.

Damaged Goods - Any damaged goods received should be reported to Invivo Clinical within 48 hours of delivery. A Product Return form will need to be completed and the product returned to Head Office. The product will then be inspected and a credit or exchange will be offered.

Allergic Reaction - Should yourself or a client have an allergic reaction to one of our products, please contact Head Office within 24 hours of reaction. If a genuine reaction has occurred, you will need to complete a Product Return form before the product is returned to Head Office. Invivo Clinical Ltd reserve the right to ask for photographic evidence where required.

Mistake on Our Part - If we have made an error with your order, please get in touch with us before sending your package back to Head Office. We will include the delivery costs in our reimbursement to you. 


Please get in touch with any other delivery, shipping and return queries
e: orders@invivoclinical.co.uk
t: +44 (0)3332 41 29 97