Contact Us | Invivo Clinical

Customer Service 

+44 (0)333 241 2997 / info@invivoclinical.co.uk

You can phone us: 0333 241 2997. Our phones are manned from 9.00am to 5pm. Monday to Friday. We answer emails as quickly as we can.

Patients will need to contact their clinician directly for any questions relating to their results. We are unable to supply expected delivery dates to patients, or to advise on treatment.

If you are a patient of a registered practitioner and would like to order, please contact us directly and we will set up your account.

Order tracking: if your order has not arrived on time and you would like us to track it for you, please call us.



Laboratory Diagnostics. The Technical Stuff

+44 (0)333 241 2997 / info@invivoclinical.co.uk

We are committed to making the whole process, from buying to receiving the results, quick, easy, and seamless.

All of our test packs come with everything needed to collect the sample simply and safely. For UK patients, the shipping charges to the laboratory (once the sample has been collected and returned to Invivo) are included in the test price. Delivery of completed samples and test kits back to Invivo (for all sample types except blood draw) is payable by the client, when based in the UK.

For customers based in Europe, shipping is £25 per test kit which is payable upon ordering. This includes a return of the completed sample(s) and test kit(s) back to Invivo. A FedEx envelope and return documents will be included with each test kit.

Test kits being completed outside of the EU/UK will need to be sent directly to the relevant lab. Shipping of completed test kits direct to the laboratory is payable by the client.

If you have any other technical lab questions or sample collection queries, you can phone us on 0333 241 2997. Ask for our Lab Manager, Lucinda. Our phones are manned from 9.00am to 5pm. Monday to Friday. We answer emails as quickly as we can.

For more information on sample collection types and phlebotomy services, click here.


Delivery & Returns 

Delivery

Orders received by 13:00 will be dispatched the same day.

All prices quoted include VAT.

Shipping Test Kits

UK free; Europe £25.

For the rest of the world we will send the test kits out with FedEx with the following charges: 

USA & Middle East: £25.00.

South Africa, Australia and New Zealand: £35.00.

For all other countries, please get in touch with our Customer Service team.

Shipping Nutraceuticals (UK)

Orders > £100: free with Parcelforce 48 hour. 

Orders < £100: 1st Class £3.50; 2nd Class £2.50.

For expedited delivery, please get in touch with our Customer Service team.

Shipping Nutraceuticals (Europe & Rest of World)

Orders will be on an individual basis, dependent on weight and location. Please get in touch with our Customer Service team.

Returns

Returns are only accepted if the goods are damaged on delivery, allergic reactions or a mistake on our part. Please get in touch with our Customer Service team immediately. 

A 15% restocking fee will be applied after 14 days.